Utility Call Center
Reynolds Metering Services is a leading provider in outsourced customer support. With Reynolds Metering Services you can be assured that all of your incoming resident phone calls will be answered promptly, professionally and that the residents you're billing or utility company services will get the answers they need and the respect they demand.
We partner with you to create a completely customized program that gives you complete control over how incoming calls are handled.
We use the latest in call center technology to ensure your residents never get a busy signal, that call ques are kept very low, and hold times never exceed a few minutes. We provide you with daily, weekly, and monthly reports that include the Customers name, phone number, duration, and reason for the call.
We are fully trained and ready to use most commercial web based utility billing systems, and can be up and working with your billing system in as little as 5 days.
Give us a call today to learn how Reynolds Metering Services can take over your customer call center.